{"id":2185,"date":"2022-10-28T12:36:56","date_gmt":"2022-10-28T17:36:56","guid":{"rendered":"https:\/\/juandominguez.red\/2022\/10\/28\/el-fracaso-del-servicio-al-cliente\/"},"modified":"2023-04-05T11:19:40","modified_gmt":"2023-04-05T17:19:40","slug":"el-fracaso-del-servicio-al-cliente","status":"publish","type":"post","link":"https:\/\/juandominguez.red\/en\/2022\/10\/28\/el-fracaso-del-servicio-al-cliente\/","title":{"rendered":"El fracaso del servicio al cliente"},"content":{"rendered":"\n<p>La experiencia del cliente se mide realmente en emociones, en lo que puede lograr en una persona a trav\u00e9s de otra. La desconexi\u00f3n entre la \u201cexperiencia del cliente\u201d y la \u201cexperiencia del empleado\u201d es preocupante: cuando la primera es funci\u00f3n directa de la segunda. Est\u00e1 documentado, estudiado, pero nos quedamos en un diagn\u00f3stico sin un remedio que atienda la problem\u00e1tica.<\/p>\n\n\n\n<div class=\"w-100 text-center\"><iframe style=\"border-radius:12px\" src=\"https:\/\/open.spotify.com\/embed\/episode\/3iH10LeUMREPkFwtiMXAEz?utm_source=generator\" width=\"100%\" height=\"352\" frameborder=\"0\" allowfullscreen=\"\" allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\"><\/iframe><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La experiencia del cliente se mide realmente en emociones, en lo que puede lograr en una persona a trav\u00e9s de otra. La desconexi\u00f3n entre la \u201cexperiencia del cliente\u201d y la&#8230;<\/p>\n","protected":false},"author":1,"featured_media":987,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34,84],"tags":[],"class_list":["post-2185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-consentido","category-temporada1"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>El fracaso del servicio al cliente - juan dom\u00ednguez<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/juandominguez.red\/en\/2022\/10\/28\/el-fracaso-del-servicio-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"El fracaso del servicio al cliente - juan dom\u00ednguez\" \/>\n<meta property=\"og:description\" content=\"La experiencia del cliente se mide realmente en emociones, en lo que puede lograr en una persona a trav\u00e9s de otra. 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